Privacy policy

Who we are

MotorMetrics is an Australian vehicle data business based in Perth, Western Australia. This policy covers this website, motormetrics.com.au. The MotorMetrics dealer platform and our data products are supplied under a separate written agreement, which covers the information handled inside them.

We aim to handle personal information in line with the Australian Privacy Principles. Questions go to hello@motormetrics.com.au.

What we collect, and why

Request access. Your name, email, phone number, dealership or company, role and state, and if you give them, your website, how you heard about us and a message. They’re emailed to our team so we can call you and set you up. The form doesn’t save them anywhere else.

Free salvage check. The VIN you enter and your email address. We check the VIN against our salvage auction records, show you the result, and email it to you. Our team gets a copy of the check and your email address, so we can follow up. We don’t keep a log of checks in our database. To save you retyping it, your browser remembers the email address on your own device; clearing your browser’s site data removes it.

Market report subscription. Your email address and that you ticked to receive the report. We keep them in our database, with the time you signed up, so we can send you each month’s report, and our team gets an email copy. It’s one email a month. To stop, reply to any report email or email hello@motormetrics.com.au, and we’ll take you off the list and delete your address.

Technical information. Like any website, the servers that host this one see your IP address and browser details when you visit, and our hosting provider keeps standard request logs for security and to keep the site running. To stop the forms being abused, we briefly hold IP addresses in memory to limit how often they can be submitted. They aren’t saved.

What we don’t do

• No cookies, and no analytics, advertising or tracking tools.
• No third-party code runs in your browser. Our fonts and images are served from this site.
• We don’t sell or rent personal information, to anyone.

The market figures and example vehicles on this site are built from advertised vehicles and are published in aggregate. They don’t identify private sellers.

Who handles it for us

We use a few service providers to run the site. They handle your information only to provide their service to us:

• Vercel hosts the website.
• Resend delivers the emails the forms send.
• Supabase hosts our database: the salvage check reads it, and report subscribers are kept in it.
• Our email provider holds the messages in our inbox.

Some of these providers store data outside Australia, including in the United States.

Contacting you

If you request access, run a salvage check or subscribe, we may email you about it, and about MotorMetrics. Any marketing email tells you how to opt out, or you can just reply and ask us to stop.

How long we keep it

Form emails stay in our inbox for as long as we need them to deal with your enquiry and any business we do with you. Ask us and we’ll delete them. A report subscriber’s address stays on the list until they unsubscribe, and is then deleted.

Access, correction and complaints

You can ask what we hold about you, ask us to correct it, or ask us to delete it, by emailing hello@motormetrics.com.au. If you’re unhappy with how we handle a privacy concern, tell us first and we’ll respond within 30 days. You can also contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes

If we change how we handle personal information, we’ll update this page and the date at the top. See also our terms of use.